Refund and Return Policy

Last Updated: 30/11/2023

1. Returns and Exchanges: At Shop.TrendHimalaya.com, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return or exchange items within 2 days from the date of delivery.

2. Eligibility for Returns:

• To be eligible for a return, the item must be unused, unwashed, and in the same condition as received.
• The original tags and packaging must be intact.
• Personalized or customized items are not eligible for return unless there is a manufacturing defect or an error on our part.

3. Initiating a Return: To initiate a return, please follow these steps:

1. Log in to your Shop.TrendHimalaya.com account.
2. Go to the “Order History” section and select the order containing the items you want to return.
3. Click on the “Return Items” button and follow the on-screen instructions.

4. Return Shipping: Customers are responsible for the return shipping costs, except in cases where the return is due to a defect or an error on our part. We recommend using a trackable shipping method to ensure that the items reach us safely.

5. Refund Process:

• Refunds will be processed within 2 business days of receiving the returned items.
• The refund will be issued to the original payment method used for the purchase.
• Please note that shipping charges are non-refundable.

6. Exchange Process:

• If you wish to exchange an item, please follow the same process as a return.
• Once we receive your returned item, we will process the exchange and ship the replacement item to you.

7. Cancellations:

• Orders can be canceled within 2 hours of placement. Once an order has been processed, it cannot be canceled.

8. Defective or Incorrect Items: If you receive a defective or incorrect item, please contact our customer support team within 2 days of receiving the order. We will arrange for a return or exchange at no additional cost to you.

9. Contact Information: If you have any questions or concerns about our Refund and Return Policy, please contact our customer support team at [support@trendhimalaya.com] or [+917018253636].

Note: This policy is subject to change without prior notice. Please refer to the latest version on our website for the most up-to-date information..